Kelsey articles related to Client Retention.

How to Respond to Negative Reviews

Jessica Brannen / September 7, 2016

When someone posts a poor review, you must respond. So, follow these steps toward better responding.


9 Email Marketing Ideas For Your Business [Infographic]

kelseyads / October 28, 2014

Email marketing is one of the most effective tactics out there. If opened, an email potentially places a pebble in your reader’s shoe: you give them something to think about and to think about later.


The right ways to request social media reviews.

kelseyads / August 29, 2014

Imagine you’re a server. A table at your restaurant is having a great time. They love you, give you compliments, know you by name. So you decide to pop the question. You approach the table. Four faces turn to you. “We’re looking for reviews on Yelp. I have a laptop in the back. Would you […]