How to Respond to Negative Reviews

When someone posts a poor review, you must respond. So, follow these steps toward better responding.   Prepare your mind:  First, calm yourself. If you’re emotions are high, if you feel angry, if you want to tell that customer “you’re wrong!” you need to relax before you review. We recommend using calm.com for 5-10 minutes. […]

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The right ways to request social media reviews.

Imagine you’re a server. A table at your restaurant is having a great time. They love you, give you compliments, know you by name. So you decide to pop the question. You approach the table. Four faces turn to you. “We’re looking for reviews on Yelp. I have a laptop in the back. Would you […]

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Kelsey